There has been much chatter both on social media and off about Fantasy Carnival’s 2013 road experience. Some have professed it to be more of a nightmare than a fantasy, while others seemed to be quite satisfied. Fantasy received many posts all of which were removed from their facebook wall, which was also closed for comments shortly after the barrage. A young lady in London made a YouTube video expressing her unhappiness which has been circulating (see video here )
Below is Fantasy’s address to their masqueraders:
We appreciate your feedback and all constructive criticism as we
strive to improve the Fantasy Carnival experience.
… Admittedly, we faced a number of logistical challenges on the road in
2013 and were forced to make some tough decisions, which affected your experience in different ways.
We hereby apologize sincerely to those masqueraders who did NOT enjoy the experience with us and vow to make the necessary adjustments in the areas deemed unsatisfactory.
We thank you for your patience and support, as we utilize ALL your
feedback (positive and negative) to assess our performance as your chosen Carnival mas band.
Carnival is both of and for the people, so we humbly acknowledge that without you we are nothing.
Thus, whenever you are hurt, unsatisfied, upset, hungry, thirsty and/or tired, we acknowledge our responsibility to share this pain – and to do whatever is necessary to alleviate its recurrence in the future. All our registered masqueraders will receive an email shortly confirming our commitment to serving your needs and apologizing once again to those who did not enjoy the experience.
We thank you for choosing Fantasy Carnival and embrace this opportunity to learn from you with the aim of improving on our organization and the quality of service your receive, so as to make all your greatest fantasies come true in the future.